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Great, but Invoice was Surprising

3
02 January 2025 , Micheal , New Brunswick

When I purchased the unit I was quoted a price, but when I received the invoice there were additional charges not mentioned in the original conversation.

This is why the 1st charge was less… Read more
When I purchased the unit I was quoted a price, but when I received the invoice there were additional charges not mentioned in the original conversation.

This is why the 1st charge was less and the 2nd more.

If there was a chance of these fees occurring it would have been better to of been upfront versus hiding behind the charges which to me is bad business.

Great work

5
02 January 2025 , Bill , New Brunswick

Everything went very smoothly from the sale to the installation.

Garaga garage door

5
31 December 2024 , Jocelyn , New Brunswick

I have had the best experience with Gagnon Door. I had my garage door replaced and from the first call to having it installed it was a great experience. Very competent hard workers and super friendly… Read more I have had the best experience with Gagnon Door. I had my garage door replaced and from the first call to having it installed it was a great experience. Very competent hard workers and super friendly and knowledgeable
I would highly recommend them, they have restored my faith in believing that there are still great companies/workers out there ??????

Replacement

5
11 November 2024 , Charles , New Brunswick

Old door was damaged. New door was replaced by Roger. Very professional installation very knowledgeable

SERVICE CALL

5
25 October 2024 , Cate , New Brunswick

I recently had an issue with my automated garage door not opening or closing. I called Gagnon's receptionist who was super friendly and helpful and she was able to get me a service visit that met… Read more I recently had an issue with my automated garage door not opening or closing. I called Gagnon's receptionist who was super friendly and helpful and she was able to get me a service visit that met with my schedule and convenience. The technician arrived and was amazingly fast and efficient. He not only fixed my door issues within minutes but clearly explained the cause and how to avoid similar issues in the future. I recommend this company to anyone looking for affordable quality service.

Thank you for the fast response and great work

5
10 October 2024 , Joanne , New Brunswick

I just want to thank everyone for such a fast response and great service. My garage door failed and needed major work. My car was stuck inside and I had family from the UK arriving within hours! I… Read more I just want to thank everyone for such a fast response and great service. My garage door failed and needed major work. My car was stuck inside and I had family from the UK arriving within hours! I was panicked and called asking for help. Rachel was kind and understanding. Chris came straight out and fixed everything within 3 hours. THANK YOU so much. I highly recommend your great company.

Company response:

We are glad we were able to help. We try to get to everyone as quickly as we can and we triage the best we can. Yours was a serious situation. I know Chris called in backup. Thank you for the kind words and we hope you enjoyed your family visit.

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